Every business depends on its customers so the main aim of a business owner is to meet the needs of customers and leave them satisfied with customer service as well as support and helpdesk services. Some customers would buy your product only once per promotion and others will sign up and become your loyal ones. So it’s up to you whether to reward your loyal customers and make them trust you more and more or just leave them alone, the choice is obvious.
Most marketing efforts are focused on making a customer purchase a product usually with the help of engaging evergreen one time sales pitches, and they get the job done. But it’s essential to incline your marketing efforts at making your regular customers as satisfied as one-time ones. Those customers are sure to come back again and help you get your regular revenue. If your loyal customers need some help with using your product or service, allow them to get that help instantly and easily. See the following helpdesk and knowledge base WordPress themes for your business.
No matter you run a website, sell a digital product or run a social media site, there are often lots of questions that occur every time your customer starts to use your product or service. Of course they can always contact your staff or make a call and ask to solve some definite problems they get. But this is a time consuming task which is sure to make you spend a lot of time explaining the same thing to every new customer. Let your customers find their answers in a knowledge base or FAQ, this will help to save your time and efforts.
This WordPress theme is a readymade design for a comprehensive knowledge base you can create for your enterprise. It includes a batch of categories with questions and boasts easy and intuitive navigation as well as a search field available. So a customer can quickly find a definite answer and find out what they need. The theme is a responsive, SEO optimized, translation-ready and feature rich one. It is exceptionally easy to install and customize.VIEW DEMO
Customer support is really the most important aspect to be available in any company or commercial website. If you sell a product which is not as easy to use for most of the customers, you should suppose they would have questions, problems and misunderstanding on how to handle it. For instance if you sell a readymade design, it is sure to be unpacked and properly installed, so it’s better to provide a customer with detailed documentation on how to make it without efforts.
HelpGuru is a ready knowledge base theme for WordPress, so you can install it on your website to create a support section for your clients. The theme includes live search system, article feedback and attachment, widgets included, and more features supposing ease of usage and configuration. The theme comes with multi language support, it is SEO optimized and fully responsive.VIEW DEMO
If we speak on a correct definition of a knowledge base, we would say it is used to optimize the collection and retrieval of information for a company or general public. And this is true. Knowledge base enables people help themselves without contacting a customer support department when it comes to learning some basic data they can find in FAQ section. If you organize a comprehensive and informative helpdesk, you will be able to save your time, get fewer support emails and get more happy customers.
This theme is going to be responsible for creating the visual side and functionality of your helpdesk. This is a ready design you can easily setup and customize to make it look as a full-fledged support page for your clients. You can add questions and ready answers into the separate categories and you will get a usable search functionality to help your customers find anything they require. The features of the theme also include article voting, search and views analytics, social sharing function, responsive design, and much more.VIEW DEMO
A knowledge base is a compulsory service to have especially if you are in the information technology business. You can either create a call center where people can call and get an idea on how to handle a problem, or you can get a team of experts that will work as support experts and help customers with their issues. The good way is to use a special software to track the status of submitted support tickets and analyze problems. Another great thing is to create a forum or community to allow customers discuss their issues and have a contact center to help them address a support agent. FAQ and knowledge base should be also available.
This is a fully responsive and good looking WP theme specially designed for creating an extensive helpdesk for your enterprise, so it includes all required functionality. The theme allows to choose any color scheme via a color picker, includes 3 custom widgets, shortcodes like flexible columns, buttons, alerts, and more, multilevel animated navigation, etc. By the way the theme is based on HTML5 and CSS3 technologies, and it is very simple to use and edit. It is a child theme compatible and has a demo xml file included.VIEW DEMO
When you work with your customers you can get very similar questions from each of them every single day. You answer a certain question and then you receive the same question from someone else again, and this situation can be repeated more and more. To simplify your future work, just collect the most frequently asked question and create a guide for people that will probably have the same questions when they start working with you. The best way to interact with your customers is to create a full-fledged knowledge base and keep calm.
This extensive WordPress theme is specifically designed for becoming a very helpful all-in-one solution for creating your most informative knowledge base for your current and future customers. You can either place a community and forum there, submit your FAQ and answers, and more. The theme comes with various custom widgets, ajax contact template, dynamic widgetized spaces, both fullwidth and boxed layouts, unlimited styles, and much more features. The theme is of course completely responsive.VIEW DEMO
If you sell any digital product as for instance a theme for a certain CMS, you are sure to know that this product is better to provide with a step-by-step documentation on how to properly set it up and edit. Of course it may be very easy but a newbie is often uncertain on how to do it right. It’s always good to get ready for successful collaboration with your customers and leave them satisfied with your service, a comprehensive knowledge base is sure to come in handy.
This theme comes with a number of demos allowing to create a modern helpdesk, a forum, and even a shop or a business page. The theme supports attached files, targeted search, visitor stats, article feedbacks, RTL support for creating a multilingual website, and much more features. This theme is a great choice to provide instant answers to the most commonly used questions of your customers.VIEW DEMO
No matter if you use a product of a certain brand, you order a service somewhere, you use a website or an app, or you just live your life and discover new things, you are sure to come across some questions that occur in your head from time to time. There are websites that allow to ask any question, and add it in a few clicks to wait until someone publishes an answer. This is a kind of question-answer service which allows people to communicate and get a lot of new knowledge. You can also use such services to get an insight on fixing something, installing an app, reaching a certain location, and more.
QAEngine is a perfect solution for building questions oriented website and gaining your traffic and profit. The theme stands out from the crowd with its fullscreen design, it is fully responsive so it works similarly well both on desktop and mobile devices. The functionality of the theme allows voting, answering and viewing counter for questions, change a status of an answer, add comments for questions and answers. It has an awesome intro page, it allows to create a user profile with questions and answers details, and it includes much more useful features.VIEW DEMO
As we know the Web is a kind of encyclopedia where we can find out anything we want to. But if a person wants to learn the information on a certain product or service they go to an official website of this product provider to get support. If there are some general questions that most of the customers often ask, it is better to create a knowledge base with the most frequently asked questions and reduce your efforts as well as save your time for providing individual live support for situations when it is not required.
This theme comes with bbPress plugin compatibility so it allows to create support forum functionality with ease. It has an ajax based live search allowing a customer to find an answer to any question they may have. The theme comes with responsive layout and it is fully SEO optimized so your helpdesk will be easily found by the search engines. The theme comes with 4 color skins, 3 homepage templates, 6 custom widgets, various shortcodes, and much more features.VIEW DEMO
Have you already experienced the efficiency of a helpdesk for your business? If not, then there’s no time to hesitate. If you provide any digital or off-line product or you run a website like a stock or a marketplace for freelancers, then creating your helpdesk with FAQ and knowledge base is compulsory. You can either put questions into different categories or create any other type of quick sorting for your customers. You will also have to make a live search field to ease the process of finding an answer based on a keyword a customer enters.
No need to hire a developer and spend much money to create your functional and comprehensive helpdesk. Be sure to check out this readymade theme for WordPress and look through all of its features to make sure it is the right one for your needs. The theme is based on sleek and intuitive responsive Bootstrap framework so it is fully flexible and mobile friendly theme. It includes 9 custom widgets, 5 widgetized areas, 5 post formats, unlimited homepage layouts and customization possibilities. Check it out!VIEW DEMO
If you run a payment service, a freelance website, a content stock or a marketplace, an extensive and informative helpdesk is especially required. Your visitors, customers and applicants will always have some most frequent questions before or after sign up, before or after uploading their product, portfolio, CV or submitting their ID, before or after receiving or sending payments, and so on. All of that should be collected in a knowledge base which will be a helping hand for your target visitors.
This knowledge base theme has a usable structure allowing to create categories with questions and articles as well as organize a simple search process for a visitor. The theme comes integrated with Visual Composer page builder plugin so you can manage the structure of your pages up to your needs and customers’ comfort. The theme comes with easy-to-use options, unlimited colors, responsive design, custom page templates, custom widgets, and much more advantages and features helpful for creating your very unique website ever.VIEW DEMO
A well-made knowledge base is surely required for creating a good customer service if you run a digital product selling business or provide any consulting or informational services. A knowledge base is a great helper when it comes to saving your time and helping customers find the answers for existing questions themselves. This type of a page plays a role of a customer support agent that provides instant answers to any question that occurs.
This theme is a perfect solution for creating a top-notch helpdesk with smart search for all FAQs, knowledge base and bbPress forum. A forum may be included into support helpdesk system, a new topic can be easily created within a minute, a private reply function is also available. The theme also includes the functionality of email notifications to moderators and staff per every forum, a topic status display, attachments, staff assignment, best answer marking, and much more features.VIEW DEMO
If you a regular Web user, it’s habitual for you to look for any unknown information in Google or any other search engines. You know it is possible to find anything online, and if not, you just go to a forum and ask anything you like in a definite thread. You choose a community of people that are experts in a definite field and you are confident you’ll get a qualified answer and solve your problem easily. The same is with the helpdesk for your enterprise; it will play a role of a search engine but it will show only relevant information on your particular website and your definite product or service.
This theme is the right choice either to organize a helpdesk or create a support forum and community for your customers. The theme includes all required functionality for such kind of website and includes forum monitor to filter questions by status, by assigned member or by replies. A topic status can be marked as resolved, assigned to a staff, not a support topic, or pending one. Knowledge base voting, specific forum search, quick summary, and other important features are also provided with the theme.VIEW DEMO
We all love readymade solutions when it comes to solving our most complicated problems, but not always it is as easy as we expect. However, if we speak of the Web, our digital and website using issues are much easier to resolve. Helpdesk is one of the main problem solving web pages that we visit when collaborating with a certain company, product developer or application developers team. We don’t have to address a support agent or call a manager at a certain phone number, we can just browse a helpdesk and use a search function to find what we want.
If you run a website supposing member sign up or you develop and application and sell it on a marketplace, the comprehensive documentation as well as a helpdesk should be available at your official website. You can save time and spend it to develop your apps or creating your products without having to answer the same questions to different customers. This theme is a readymade solution for your aim. It comes with advanced typography options, fully responsive design, unlimited colors, clean and well-documented code, and much more features.VIEW DEMO
A knowledge base can refer not only to a certain company which creates a bunch of information about their product or service, it can also be a centralized repository for information including a public library, a database of related information of a certain subject which includes a number or a few of subtopics. A knowledge base is mostly available online or it has a particular capacity to be put online. This is a kind of instructions or guidelines which help a user get an insight on any information which was earlier unknown for them.
This WP theme is an exceptionally easy to use solution for creating your very special knowledge base website. It comes with powerful admin panel, fully customizable layout, unlimited colors, sticky menu, font awesome icons integration, custom backgrounds, and much more useful features. The theme is quick and easy to setup, it includes a user-friendly Visual Composer page builder plugin so you can easily change the structure of your pages without any coding knowledge required.VIEW DEMO
All of us sometimes use Wiki and it really helps to find out the definition of a definite term in brief as well as read thorough information on it. This is a quick way to find out anything you want to know without browsing specific websites, spending time for searching the term through a bunch of pages on the Web. You just enter a certain website and use a search field to find a definition for a certain term, everything is clear and easy to understand intuitively.
You can use this WP theme to create the same kind of website with exceptional simplicity. Use it to create knowledge base articles, frequently asked questions section, bbPress forums, standard posts, and much more. The theme comes with a number of ready page templates, balanced color schemes, clean semantic code, responsive design, retina graphics, translatable RTL support, and much more useful features. The theme is extremely easy to setup, it requires no coding knowledge to edit the pages and customize their structure thanks to an intuitive interface of the admin.VIEW DEMO
Do you want your customer to feel confident and trust you? So if you sell a popular product, service or app, your customer may often get some questions while utilizing this product after purchase. It’s always great for a customer to be able to address a support center and find out the relevant information on their particular issue. It’s not possible to deal with all questions you receive especially if they are all alike. No need to answer every question individually if they are the same, it’s much easier to create an informative knowledge base where every customer can get an answer.
This comprehensive theme includes a few homepage templates and allows to create your own support system without paying monthly fees. Save your money and time with this theme which is exceptionally simple to setup as well as very easy to edit and manage. This theme is available for creating a self-service knowledge base for your customers and visitors. It is also applicable for creating a bbPress forum to help people communicate and find out what they require. The theme includes ajax based live search for easier information finding, and much more features.VIEW DEMO
If you run a business, it’s really compulsory to think as a customer to better understand their needs. Would you like to feel safe and confident as for the product quality after you purchase it? You are obviously want to be sure that you can ask any questions on how to use a product if you’ve got no idea on how to deal with it, or if you have any issues using it. A customer support is an integral part of any product selling business, and a comprehensive helpdesk with a number of categories including frequently asked questions is especially required.
This extensive WordPress template is a great thing to choose if you want to get a readymade solution for creating your own helpdesk for your customers. The theme includes 4 premium plugins helpful in creating a glossary, a knowledge base and an FAQ section. The theme is easily customizable, completely responsive and retina-ready so customers can enter it from any device and easily find what they want without any frustration.VIEW DEMO
It’s great when you can easily get an answer to any question you come across while using any website or app. You can then enter an online knowledge base and just browse it to find your particular answer and information. There’s no need to call a support center and talk with the agent by phone, there is also no need to spend your precious time for reviewing a lot of websites to find what you need. You will just have to enter a keyword into a search field and find anything you want within seconds.
We are happy to present you a powerful WordPress theme which is sure to become a perfect solution for your knowledge base, helpdesk and FAQ website with a lot or relevant information. The theme boasts a powerful admin panel which allows to manage its options with simplicity. You can upload your custom logo and icons, choose any of unlimited colors, change custom backgrounds, and use any of the 6 custom widgets to build your pages easier. The theme is based on Bootstrap framework so it is really sleek, flexible and of course fully responsive which makes it look well on the screens of any devices.VIEW DEMO
Your brand, product or services really require an extensive helpdesk with sleek and modern design as well as a flexible and responsive layout to get customers easily browse your page on any devices they have. This is sure to help you win trust of customers and make them feel protected, confident and satisfied with your customer support service. The helpdesk is going to help you save your time on serving every customer needs and save your money on hiring a numerous support staff for your customer service department.
This is a very appropriate WP theme for your most informative helpdesk, knowledge base and FAQ website for your brand, product or service. The theme has clean, bold and modern look, and it is very intuitive and easy to use. The theme is integrated with popular bbPress plugin which allows to create support forum community with simplicity. It adds a discussion forum functionality and provides a consistent look and feel as users switch between the online documentation and forums.VIEW DEMO
No need to worry about your customers proper support even if you haven’t got enough staff to communicate with customers either by telephone or by email. Most of frequently asked questions can be available in your dedicated help desk including all questions and answers that must occur in your customers minds. Always make it easy for a customer to get access to all information on a certain product or service you provide, and make it in a simple and instant manner.
This is a great readymade design for creating a helpdesk, a support forum or a knowledge base site with frequently asked questions and an opportunity to quickly search for answers. The theme has 10+ widgetized areas and 3 custom widgets so this means you can get an unlimited number of homepage layout combinations and edit them through a drag and drop widget organizer interface. Other notable features include support for high resolution retina displays, a 100% responsive layout, and much more.VIEW DEMO
We hope you like this extensive collection and you will manage to choose the most appropriate theme for your particular business needs. Leave your loyal customers always happy!
OSWALD – Creative MultiPurpose Responsive WordPress Theme. Create your mind-blowing website without any coding skills quickly and easily. The theme comes with all tools you need to build your website. View Oswald