Every business depends on its customers so the main aim of a business owner is to meet the needs of customers and leave them satisfied with customer service as well as support and helpdesk services. Some customers would buy your product only once per promotion and others will sign up and become your loyal ones. So it’s up to you whether to reward your loyal customers and make them trust you more and more or just leave them alone, the choice is obvious.
Most marketing efforts are focused on making a customer purchase a product usually with the help of engaging evergreen one-time sales pitches, and they get the job done. But it’s essential to incline your marketing efforts at making your regular customers as satisfied as one-time ones. Those customers are sure to come back again and help you get your regular revenue. If your loyal customers need some help with using your product or service, allow them to get that help instantly and easily. See the following helpdesk and knowledgebase WordPress themes for your business.
DDoc is a documentation and knowledgebase WordPress theme that comes with 3 homepage layouts with a convenient search form with sorting by categories, pre-defined layouts for docs, login and register pages, contact and 404 pages, forums, shop product and categories as well as blog templates.
The theme is powered by the Elementor front-end drag-and-drop page builder, Bootstrap framework options, Underscores framework, Contact Form 7 integrated, ACF Pro integrated, child theme, WPML multilingual plugin compatibility, RTL support, Google fonts, various types of font icons, and more features.
View DemoScisco is a questions and answers WordPress theme available with a number of features suited for a comprehensive Q&A website. It comes with a number of pre-made inner page layouts like Questions, Single Question, Categories, Activities, Ask a Question, Users, User Directory, User Profile, Job Directory, Blog with 2, 3, and 4 columns, Shop, Contact Us, and more.
The theme is fully powered by the Elementor front-end drag-and-drop page builder, comes compatible with WooCommerce shop functionality, Bootstrap framework options, featured questions, notification menu, like/dislike rating system, reputation points, best answer, user profile, comments, subscribers, flag (report), private questions & answers, upload attachments, email notifications, categories and tags, private message, follow user, user directory, verified members, and many more features.
View DemoTessera is another subject-oriented WordPress theme that comes with 3 homepage layouts like a knowledge base, landing page, and support forum. It comes with a host of inner page templates like masonry and sidebar blogs, knowledge base, forum, shop, FAQ, FAQ – topic, single question, contact, and more custom ones to be created.
The theme is powered by the Elementor front-end drag-and-drop page builder, supports the bbPress forum plugin, Bootstrap framework options, WooCommerce shop functionality, live search, knowledge base custom post type with category and tag support, like/dislike rating system for the articles, social media sharing integrated, custom user role names and badges, solved topic and best answer, private reply, report content, quote replies, Awesome Support plugin, and many more features.
View DemoIf you run a payment service, a freelance website, a content stock, or a marketplace, an extensive and informative helpdesk is especially required. Your visitors, customers, and applicants will always have some most frequent questions before or after signing up, before or after uploading their product, portfolio, CV, or submitting their ID, before or after receiving or sending payments, and so on. All of that should be collected in a knowledge base which will be a helping hand for your target visitors.
Docly is a documentation and knowledgebase WordPress theme with a bbPress-based helpdesk forum and 4 homepage layouts including cool and light knowledge base variants, helpdesk, and one-page documentation ones. The theme is based on the Elementor front-end drag-and-drop page builder and Underscores framework; comes compatible with Bootstrap framework options, pure dark mode, semantic coding, and many more features.
View DemoNo matter if you use a product of a certain brand, you order a service somewhere, use a website or an app, or you just live your life and discover new things, you are sure to come across some questions that occur in your head from time to time. There are websites that allow you to ask any question and add it in a few clicks to wait until someone publishes an answer. This is a kind of question-answer service that allows people to communicate and get a lot of new knowledge. You can also use such services to get an insight into fixing something, installing an app, reaching a certain location, and more.
InfoCenter is a perfect solution for building a questions-oriented website and gaining traffic and profit. The theme stands out from the crowd with its modern design, it is fully responsive so it works similarly well both on desktop and mobile devices. The theme comes with 3 main homepage layouts and a number of pre-defined inner pages in the pack. It includes an FAQ page, has the best answer choice and abuse report functionality, includes nice and strong widgets, a video option integrated, translation-ready support, and many more awesome features.
View DemoA knowledge base is a compulsory service to have especially if you are in the information technology business. You can either create a call center where people can call and get an idea on how to handle a problem, or you can get a team of experts that will work as support experts and help customers with their issues. A good way is to use special software to track the status of submitted support tickets and analyze problems. Another great thing is to create a forum or community to allow customers to discuss their issues and have a contact center to help them address a support agent. FAQ and knowledge base should be also available.
This is a fully responsive and good-looking WP theme specially designed for creating an extensive helpdesk for your enterprise, app, products, etc. The theme allows you to choose from 12 homepage layouts, includes unlimited colors, comes with WooCommerce support, advanced typography options, translation-ready support thanks to WPML and RTL, visual drag-and-drop page builder, Slider Revolution, portfolio functionality, various header options, and much more.
View DemoNo matter you run a website, sell a digital product or run a social media site, there are often lots of questions that occur every time your customer starts to use your product or service. Of course, they can always contact your staff or make a call and ask to solve some definite problems they get. But this is a time-consuming task which is sure to make you spend a lot of time explaining the same thing to every new customer. Let your customers find their answers in a knowledge base or FAQ, this will help to save your time and effort.
This WordPress theme is a readymade design for a comprehensive knowledge base you can create for your enterprise. It includes a batch of categories with questions and boasts easy and intuitive navigation as well as a search field available. So a customer can quickly find a definite answer and find out what they need. The theme is responsive, SEO optimized, translation-ready, and feature-rich. It is exceptionally easy to install and customize.
View DemoIf you sell any digital product for instance a theme for a certain CMS, you are sure to know that this product is better to provide step-by-step documentation on how to properly set it up and edit. Of course, it may be very easy but a newbie is often uncertain of how to do it right. It’s always good to get ready for successful collaboration with your customers and leave them satisfied with your service, a comprehensive knowledge base is sure to come in handy.
This theme comes with a number of demos allowing the creation of a modern helpdesk, a forum, and even a shop or a business page. The theme supports attached files, targeted search, visitor stats, article feedback, RTL support for creating a multilingual website, and many more features. This theme is a great choice to provide instant answers to the most commonly used questions of your customers.
View DemoAs we know the Web is a kind of encyclopedia where we can find out anything we want to. But if a person wants to learn the information on a certain product or service they go to the official website of this product provider to get support. If there are some general questions that most of the customers often ask, it is better to create a knowledge base with the most frequently asked questions and reduce your efforts as well as save your time for providing individual live support for situations when it is not required.
This theme comes with bbPress plugin compatibility so it allows for creating support forum functionality with ease. It has an ajax based live search allowing a customer to find an answer to any question they may have. The theme comes with a responsive layout and it is fully SEO optimized so your helpdesk will be easily found by the search engines. The theme comes with 4 color skins, 3 homepage templates, 6 custom widgets, various shortcodes, and many more features.
View DemoHave you already experienced the efficiency of a helpdesk for your business? If not, then there’s no time to hesitate. If you provide any digital or offline product or you run a website like a stock or a marketplace for freelancers, then creating your helpdesk with an FAQ and knowledgebase is compulsory. You can either put questions into different categories or create any other type of quick sorting for your customers. You will also have to make a live search field to ease the process of finding an answer based on a keyword a customer enters.
No need to hire a developer and spend much money to create your functional and comprehensive helpdesk. Be sure to check out this readymade theme for WordPress and look through all of its features to make sure it is the right one for your needs. The theme is based on a sleek and intuitive responsive Bootstrap framework so it is a fully flexible and mobile-friendly theme. It includes 9 custom widgets, 5 widgetized areas, 5 post formats, unlimited homepage layouts, and customization possibilities. Check it out!
View DemoIf you a regular Web user, it’s habitual for you to look for any unknown information in Google or any other search engine. You know it is possible to find anything online, and if not, you just go to a forum and ask anything you like in a definite thread. You choose a community of people that are experts in a definite field and you are confident you’ll get a qualified answer and solve your problem easily. The same is with the helpdesk for your enterprise; it will play the role of a search engine but it will show only relevant information on your particular website and your definite product or service.
This theme is the right choice either to organize a helpdesk or create a support forum and community for your customers. The theme includes all required functionality for such kind of website and includes a forum monitor to filter questions by status, by an assigned member, or by replies. A topic status can be marked as resolved, assigned to a staff, not a support topic, or pending one. Knowledgebase voting, specific forum search, quick summary, and other important features are also provided with the theme.
View DemoWe all love readymade solutions when it comes to solving our most complicated problems, but not always it is as easy as we expect. However, if we speak of the Web, our digital and website-using issues are much easier to resolve. Helpdesk is one of the main problem-solving web pages that we visit when collaborating with a certain company, product developer, or application developers team. We don’t have to address a support agent or call a manager at a certain phone number, we can just browse a helpdesk and use a search function to find what we want.
If you run a website supposing members sign up or you develop an application and sell it on a marketplace, the comprehensive documentation, as well as a helpdesk, should be available at your official website. You can save time and spend it developing your apps or creating your products without having to answer the same questions from different customers. This theme is a readymade solution for your aim. It comes with advanced typography options, a fully responsive design, unlimited colors, clean and well-documented code, and many more features.
View DemoAll of us sometimes use Wiki and it really helps to find out the definition of a definite term in brief as well as read thorough information on it. This is a quick way to find out anything you want to know without browsing specific websites or spending time searching the term through a bunch of pages on the Web. You just enter a certain website and use a search field to find a definition for a certain term, everything is clear and easy to understand intuitively.
You can use this WP theme to create the same kind of website with exceptional simplicity. Use it to create knowledgebase articles, frequently asked questions sections, bbPress forums, standard posts, and much more. The theme comes with a number of ready page templates, balanced color schemes, clean semantic code, responsive design, retina graphics, translatable RTL support, and many more useful features. The theme is extremely easy to set up, it requires no coding knowledge to edit the pages and customize their structure thanks to an intuitive interface of the admin.
View DemoDo you want your customer to feel confident and trust you? So if you sell a popular product, service or app, your customer may often get some questions while utilizing this product after purchase. It’s always great for a customer to be able to address a support center and find out the relevant information on their particular issue. It’s not possible to deal with all questions you receive especially if they are all alike. No need to answer every question individually if they are the same, it’s much easier to create an informative knowledge base where every customer can get an answer.
This comprehensive theme includes a few homepage templates and allows you to create your own support system without paying monthly fees. Save your money and time with this theme which is exceptionally simple to set up as well as very easy to edit and manage. This theme is available for creating a self-service knowledge base for your customers and visitors. It is also applicable for creating a bbPress forum to help people communicate and find out what they require. The theme includes ajax based live search for easier information finding and many more features.
View DemoIf you run a business, it’s really compulsory to think like a customer to better understand their needs. Would you like to feel safe and confident as to the product quality after you purchase it? You obviously want to be sure that you can ask any questions on how to use a product if you’ve got no idea how to deal with it, or if you have any issues using it. Customer support is an integral part of any product-selling business, and a comprehensive helpdesk with a number of categories including frequently asked questions is especially required.
This extensive WordPress template is a great thing to choose if you want to get a readymade solution for creating your own helpdesk for your customers. The theme includes 4 premium plugins helpful in creating a glossary, a knowledge base, and an FAQ section. The theme is easily customizable, completely responsive, and retina-ready so customers can enter it from any device and easily find what they want without any frustration.
View DemoIt’s great when you can easily get an answer to any question you come across while using any website or app. You can then enter an online knowledge base and just browse it to find your particular answer and information. There’s no need to call a support center and talk with the agent by phone, there is also no need to spend your precious time reviewing a lot of websites to find what you need. You will just have to enter a keyword into a search field and find anything you want within seconds.
We are happy to present you with a powerful WordPress theme that is sure to become a perfect solution for your knowledge base, helpdesk, and FAQ website with a lot of relevant information. The theme boasts a powerful admin panel that allows managing its options with simplicity. You can upload your custom logo and icons, choose any of unlimited colors, change custom backgrounds, and use any of the 6 custom widgets to build your pages easier. The theme is based on the Bootstrap framework so it is really sleek, flexible, and of course fully responsive which makes it look well on the screens of any device.
View DemoNo need to worry about your customers’ proper support even if you haven’t got enough staff to communicate with customers either by telephone or by email. Most of the frequently asked questions can be available in your dedicated help desk including all questions and answers that must occur in your customers’ minds. Always make it easy for a customer to get access to all information on a certain product or service you provide and make it in a simple and instant manner.
This is a great readymade design for creating a helpdesk, a support forum, or a knowledge base site with frequently asked questions and an opportunity to quickly search for answers. The theme has 10+ widgetized areas and 3 custom widgets so this means you can get an unlimited number of homepage layout combinations and edit them through a drag and drop widget organizer interface. Other notable features include support for high-resolution retina displays, a 100% responsive layout, and much more.
View DemoIf we speak on a correct definition of a knowledge base, we would say it is used to optimize the collection and retrieval of information for a company or the general public. And this is true. Knowledgebase enables people to help themselves without contacting a customer support department when it comes to learning some basic data they can find in the FAQ section. If you organize a comprehensive and informative helpdesk, you will be able to save time, get fewer support emails, and get more happy customers.
This theme is going to be responsible for creating the visual side and functionality of your helpdesk. This is a ready design you can easily set up and customize to make it look like a full-fledged support page for your clients. You can add questions and ready answers into separate categories and you will get a usable search functionality to help your customers find anything they require. The features of the theme also include article voting, search and views analytics, a social sharing function, responsive design, and much more.
View DemoWhen you work with your customers you can get very similar questions from each of them every single day. You answer a certain question and then you receive the same question from someone else again, and this situation can be repeated more and more. To simplify your future work, just collect the most frequently asked question and create a guide for people that will probably have the same questions when they start working with you. The best way to interact with your customers is to create a full-fledged knowledge base and keep calm.
This extensive WordPress theme is specifically designed for becoming a very helpful all-in-one solution for creating your most informative knowledge base for your current and future customers. You can either place a community and forum there, submit your FAQ and answers, and more. The theme comes with various custom widgets, an ajax contact template, dynamic widgetized spaces, both fullwidth and boxed layouts, unlimited styles, and many more features. The theme is of course completely responsive.
View DemoWhen you sell a certain product or service which requires special skills to use or which is brand new on the market, it is obvious that customers are going to have a lot of questions on how to utilize it. All of those questions are surely going to be repeated, so this is quite inconvenient to answer the same questions for every customer individually. This is where a help desk comes in handy.
This WordPress theme is specially designed to become a help desk, support forum, and knowledgebase website for your business needs. It includes exclusive sections as well as live search functionality for more comfortable usage. The theme is compatible with bbPress, so it will be easy to create a forum to help your customers find answers to any questions they require.
View DemoWe hope you like this extensive collection and that you will manage to choose the most appropriate theme for your particular business needs. Leave your loyal customers always happy!
Hi! I’m an experienced writer exploring WordPress for more than 6 years. I’m happy to share my knowledge and ideas with you and I hope you join me.
Cheers,
Melany H.